Faq

Shipping Information

1. Where do you ship?
We currently ship within the United States only. International shipping is not available at this time.

2. Do you offer free shipping?
Yes. We offer free standard shipping on all U.S. orders.

3. How long does order processing take?
Orders are processed within 1–3 business days, excluding weekends and holidays.

4. How long does delivery take?
Delivery typically takes 4–7 business days after shipment, depending on location and carrier conditions.

5. What is the total delivery time?
Estimated delivery time is 5–10 business days from the date of purchase.

6. Is there a cut-off time for orders?
Yes. Orders placed after 3:00 PM (GMT-06:00) Central Time (US & Canada) will be processed on the next business day.

7. Will I receive tracking information?
Yes. A tracking number will be sent by email once your order has shipped. Please allow up to 48 hours for tracking updates.

8. Can delivery times vary?
Yes. Delivery may be affected by weather, carrier delays, holidays, or high order volume.

9. What if I enter the wrong shipping address?
Please ensure your shipping information is correct before placing an order. We are not responsible for delays or losses due to incorrect addresses.

Returns & Refunds

10. What is your return policy?
Returns are accepted within 30 days of delivery.

11. What items are eligible for return?
Items must be:

  • Unused, unworn, and in original condition
  • In original packaging
  • With all tags, labels, and accessories included
  • Accompanied by proof of purchase

12. What items are not eligible for return?
We do not accept returns for:

  • Used, damaged, washed, or altered items
  • Items without original packaging or tags
  • Returns requested after 30 days

13. How do I start a return?
To initiate a return:

  • Contact customer support with your order number and reason
  • Wait for approval and return instructions
  • Securely pack the item and use the provided return label

14. Do you charge return shipping fees?
No. Approved returns include a prepaid return label at no cost.

15. Are there restocking fees?
No. We do not charge restocking fees.

16. Do you offer exchanges?
We do not offer direct exchanges. You may return eligible items and place a new order.

17. When will I receive my refund?
Refunds are processed within 7 business days after the returned item is received and inspected. Refunds are issued to the original payment method.

18. What if my item arrives damaged or incorrect?
Please contact us within 30 days of delivery with:

  • Photos of the item
  • Photos of packaging
  • Shipping label image

We will review and issue a replacement or refund if eligible.

Orders & Payments

19. Can I cancel my order?
Orders can be canceled before 3:00 PM (GMT-06:00) Central Time (US & Canada) on the same day they are placed. After processing or shipment, cancellations are not possible.

20. What payment methods do you accept?
We accept:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB
  • Maestro

21. When am I charged?
Payment is charged immediately after order placement and successful authorization.

22. What currency do you use?
All transactions are processed in USD (U.S. Dollars).

23. Are taxes included?
Yes. Applicable taxes are included in product prices.

24. What if my payment fails?
If payment fails, the order will not be completed. Please try another payment method or contact support.

Customer Support

25. How can I contact you?

Store Name: Yeya’s Antiques & Oddities
Address: 1423 E Commerce St, San Antonio, TX 78205, United States
Phone: +1 210-827-5555
Email: yeyasantiques@ymail.com

Opening Hours:
Monday – Thursday: Closed
Friday: 10:00 AM – 2:00 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: 10:00 AM – 2:00 PM

Time Zone: Central Time (GMT-06:00) – US & Canada