Refund policy
Return & Refund Policy
At Yeya's Antiques & Oddities, we value your trust and strive to provide a reliable shopping experience. Because many of our products are unique, vintage, or one-of-a-kind, we encourage customers to review product descriptions and photos carefully before placing an order.
If your purchase does not meet your expectations, our Return & Refund Policy below explains how returns and refunds are handled.
Return Timeframe
You may request a return within 30 days from the date your order is delivered. Requests submitted after this period may not be eligible for a return.
Return Eligibility
To qualify for a return, all of the following conditions must be met:
- The item must be unused and returned in the same condition in which it was received.
- The item must be returned in its original packaging whenever possible.
- All included accessories, documentation, or tags (if applicable) must be included.
- A valid proof of purchase (order confirmation or receipt) must be provided.
Returns that do not meet these requirements may be declined.
Non-Returnable Items
The following items are not eligible for return:
- Items showing signs of use, damage, alteration, or misuse after delivery.
- Clearance or final sale items (if marked as non-returnable).
- Gift cards.
- Customized or personalized products.
- Items returned after the 30-day return period.
Return Shipping
Approved returns must be sent by mail using the return instructions provided by our customer support team.
- Return shipping is free when using our approved prepaid return label.
- No restocking fees will be charged.
- No processing or handling fees will be deducted from approved refunds.
How to Start a Return
To request a return:
- Contact our customer support team with your order number and reason for the return.
- Wait for return authorization and shipping instructions.
- Carefully package the item in its original packaging.
- Attach the prepaid return label (if provided) and ship the package.
Unauthorized returns may not be accepted.
Exchanges
At this time, Yeya's Antiques & Oddities does not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order after your refund has been processed.
Refund Processing
Once your returned item has been received and inspected:
- Refunds are processed within 7 business days.
- Refunds are issued to the original payment method used during checkout.
- A confirmation email will be sent once the refund has been initiated.
If you have not received your refund after 7 business days, please contact us.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Photos of the item received.
- Photos of the packaging.
- Photos of the shipping label.
Depending on the situation, we will provide a replacement (when available) or issue a full refund.
If a shipment is marked as delivered but has not been received, we may work with the shipping carrier to investigate the delivery.
Order Cancellation Policy
Orders may be canceled before 3:00 PM Central Time (CT) on the same business day they are placed.
Once an order has been processed or shipped, it can no longer be canceled and must follow the return procedure outlined above.
Contact Information
Store Name:
Yeya's Antiques & Oddities
Address:
1214 E Commerce St, San Antonio, TX 78205, United States
Phone:
+1 210-827-5555
Email:
yeyasantiques@ymail.com
Business Hours
Monday - Thursday: Closed
Friday: 10:00 AM-14:00PM
Saturday: 10:00 AM–17:00PM
Sunday: 10:00 AM-14:00PM
Time Zone
Central Time (CT)
Time Zone: (GMT-06:00) Central Time (US & Canada) (Automatically observes Daylight Saving Time when applicable.)